Quality Matters: From Clinical Care to Customer Service by Rattan Raj (Quintessence Publishing, ISBN 978-1-85097-100-9)
This book explores the concept of quality in dental care, covering the process of care, service delivery, personnel, and the care environment. It provides guidance on measuring, assessing, improving, and monitoring quality, with 170 pages and 71 color illustrations. Published by Quintessence Publishing, ISBN 978-1-85097-100-9.
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This book explores the concept of quality in dental care, covering the process of care, service delivery, personnel, and the care environment. It provides guidance on measuring, assessing, improving, and monitoring quality, with 170 pages and 71 color illustrations. Published by Quintessence Publishing, ISBN 978-1-85097-100-9.
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